top of page

Terms & Conditions

Welcome to Alas De Oro Global Travels (“we”, “our”, “us”).
By accessing or using our website or services, you agree to comply with the following Terms & Conditions.  ALAS DE ORO GLOBAL TRAVELS a trading name of ALAS DE ORO TRAVELS (ABN 98 689 744 474), is a proudly Australian-based company offering expert, non-legal migration and travel support services.
If you do not agree, please do not use our website or services.

​

1. General Information

Alas De Oro Global Travels is a private travel agency that offers:

  • Travel consultation

  • Travel itinerary planning

  • Flight and travel bookings

  • Assistance with electronic travel authorisation (ETA) submissions

  • General travel-related support

We are not affiliated with any government authority and do not guarantee visa or ETA approval.

​

2. Use of Our Website

By using our website, you:

  • Confirm that you are at least 18 years old

  • Agree to provide accurate and complete information

  • Agree not to misuse, hack, or disrupt the website

  • Acknowledge that the content on the website is for informational and service purposes only

We reserve the right to deny access, suspend accounts, or terminate services in case of misuse.

​

3. Travel & ETA Service Terms

3.1 Service Scope

We assist with:

  • Preparing and submitting ETA applications

  • Booking travel services (where applicable)

  • Providing guidance and documentation support

3.2 No Government Affiliation

  • We are not the official government portal.

  • Government fees may apply separately depending on the destination.

  • You may apply independently through official government websites without paying our service fees.

3.3 Accuracy of Information

You are responsible for:

  • Providing correct and truthful information

  • Ensuring passport validity

  • Uploading correct documents

We are not responsible for delays or rejections caused by incorrect information provided by you.

3.4 Processing Time

Processing times depend on:

  • Government systems

  • Immigration authorities

  • Individual application conditions

We do not control government processing timelines.

​

4. Service Fees & Payments

  • All service fees are clearly displayed before payment.

  • Fees cover consultancy, documentation support, and administrative services.

  • Government or third-party fees (if applicable) are separate.

  • Payments are non-refundable once the service process has started, unless stated otherwise in our Refund Policy.

​

5. Cancellations & Refunds

Please refer to our Refund and Cancellation Policy (can be created if needed).
In general:

  • Refunds are not issued after submitting your application or booking request.

  • If you request cancellation before processing begins, partial refunds may be considered.

​

6. User Responsibilities

You agree not to:

  • Submit fraudulent, false, or misleading information

  • Upload harmful files or malware

  • Attempt to access restricted areas of the website

  • Impersonate another person

​

You are solely responsible for your travel documents, including:

  • Passport expiry

  • Travel dates

  • Entry eligibility

  • Compliance with immigration regulations

​

7. Limitation of Liability

We are not responsible for:

  • ETA or visa rejection

  • Delays caused by government authorities

  • Losses due to inaccurate information provided by you

  • Flight cancellations, delays, or missed connections

  • Any personal or financial loss arising from travel decisions

Our liability is limited to the amount you paid for the service.

​

8. Third-Party Services

We may use third-party partners for:

  • Payment processing

  • Travel bookings

  • Government application submission systems

  • Email and communication tools

We are not responsible for the policies or actions of third-party service providers.

​

9. Intellectual Property Rights

All website content, including:

  • Text

  • Images

  • Logos

  • Designs

  • Forms

  • Software

is the property of Alas De Oro Global Travels and is protected by copyright laws. Unauthorised copying or distribution is prohibited.

​

10. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and sharing of your data strictly for service-related purposes.

​

11. Changes to These Terms

We may update these Terms & Conditions at any time.
Changes take effect immediately upon posting to this page.
Your continued use of our website constitutes acceptance of the updated terms.

​

12. Governing Law

These Terms & Conditions are governed by the laws of your country of residence and relevant international regulations. Any disputes shall be resolved through negotiation or, if necessary, legal proceedings in the appropriate jurisdiction.

​

13. Contact Details

For questions or support, contact us at:

Alas De Oro Global Travels
Email: Support@canada-tourist.com
Website: www.alasdeoroglobaltravels.com

bottom of page